Tuesday, 22 September 2020

After M-10, of 57 parcels mailed, one with destination Japan is still sightseeing in the US and one to the UK has still not been delivered to the right address and the local parcel deliverer seems unwilling to help tracking it.
36 parcels got delivered in 10 days or less and for the ones that went outside Europe, 15.5 days is the average time, hardly more than 2 eweeks.
Apart from the 2 parcels mentioned before, it looks like parcel delivery is almost back to the pre-Covid era, not just for the delivery speed, but also for the (un)reliabilty.

Wednesday, 12 August 2020

By now, things are more or less back to normal. Postal rates are still higher than in the pre-Covid era, and postal delivery is still slower than before. Main cause seems to be slower handling by US customs and slower handling by USPS, together with sloppier reporting in the tracking information. But still, though with on average slightly less than 2 weeks delay, US-bound parcels still arive at their destinations. The new postmaster general in the US may have his influence on all this for the next monhts, though rumours are that his influence may be negative.
European and all non-US destinations seem to have completely recovered.

Monday, 3 August 2020

Last week, one parcel, mailed May 11, was officially declared "lost" and PostNL promised to pay for the value of the puzzle inside and the postage. According to their 'rules', they do not pay for the insurance part of the postage and they do not pay for the packaging. So this is the second parcel that is officially lost in battle transportation as a side effect of corona.
Still one other parcel sent to the US on April 29, 2020, 'only' 96 days ago, is still missing: not delivered to addressee and not returned to sender. Repeated requests to PostNL have still not lead to any clarification, let alone a final conclusion. Patience seems to be a more and more important virtue.

Monday, 20 July 2020

Last Friday, 2 parcels mailed 1 month ago, were cleared by US customs and forwarded to their destinations, hopefully to be delivered today or tomorrow. Also, 2 other parcels were delivered by the end of last week, one after 84 days. But 2 more parcls, sent 70 and 82 days ago, are still not even reported to have arrived in the US. Progress seems to be like "first in, random out". The exceptional conditions caused by the pandemic seem to be responsible but they do ask more than a lot of patience from us all.

Tuesday, 8 July 2020

Official message from PostNL about "big delays in the US". They claim that USPS is the culprit due to personal and logistic problems as a result of corona. Also that USPS is now slowly recovering from it.
True or excuse? Whatever is going on, there isn't much we can do. But one 'golden' line of text from a good old comic character Calimero comes to mind: "They are big and I is small and that's not fair!"

Friday, 18 June 2020

This week (so far) four parcels were finally delivered in the USA, after on average 51.7 days.
Last week I filed 5 requests for investigation and this week PostNL claimed that they never received them. After sending them again, this time they even acknowledged reception, which is new: it never happeend before. One of these missing (?) parcels was delivered exactly 60 days ago, and it is still nowhere further than "sorted by PostNL".
Customer satistaction is definitely not increasing. Too bad that there is no real alternative for PostNL.

Sunday, 14 June 2020

Yesterday, June 13, two parcels were delivered in the USA, one mailed on April 28, the other April 24. After 46 days and after 50 days. No explanation why it took that long, no information where they had been all the time.
More than 100 years ago, Phileas Fogg sailed all around the world in 80 (actually 79) days.
In combination with lack of both information and transparency, this is an excellent way to keep consumer satistaction deep below zero.
Right now, 3 more parcels are reportedly somewhere in the US, and 5 other parcels are still in a secret location, wihtout any progress in the tracking information.
Covid-19 seems to be an excellent excuse to raise the rates in exchange for bringing down the services to an all time minimum.

Thursday, 10 June 2020

In compliance with the Rules of Bureaucracy, I filled out 6 'request for investigation' forms and sent them to PostNL. Most of the requested information on those forms is already known with PostNL, but without a fully completed form, they don't jump into action. All forms were about parcels sent 8 weeks ago without any real progress in the tracking information.
I just pray that that the requested investigation will be done a few weeks faster ...
So now, just wait and wait and see if, when and what ...

Sunday, 7 June 2020

Suddenly, out of the blue, one parcel sent on April 21, is now somewhere in the US. Tracking site indicates: "Shipment is cleared and forwarded to addressee".
No indication at all where this parcel was during the past 7 weeks, but now: cleared (by customs?).
So maybe there is a spark of hope for all other parcels that have been 'missing' for the last 7 weeks so far.

Thursday, 4 June 2020

I should have known better, but I just tried to contact their customer"service". That requires answering a lot of questions on their website including my phone number. No, they won't call me, that was just another threshold to disenourage you from contactting them. But that is the only way to get their phone number. I still had to call them. After more than 15 minutes listening to a "calming down" music, every 30 secponds interrupted by a voice "do you have a moment, you will be served a.s.a.p.", I hung up.
Either they have thousands of angry customers, or they just don't want to talk to them at all, let alone answering questions.
Resistance is futile. They are just waisting my time. Totally unacceptable.

Tuesday, 2 June 2020

No change at all for parcels to the USA: 6 full weeks now and track & trace still says "Sent to the country of destiniation".
Still, no official explanation what this exactly means and how long this might continue.
One small light in the dark: a friend sent 4 parcels to the USA on May 11 and one of these has already arrived at its destination. The other three ... Well, guess once :-((

Tuesday, 26 May 2020

No change at all for parcels to the USA: after 5 full weeks, track & trace still says "Sent to the country of destiniation".
They don't tell what that exactly means. "On their way by rowboat"? Or more likely: "waiting for a plane that carries them over the ocean?"
But for this 'extra' service, they do charge extra. It is a strange world when big companies can grab more money and do nothing in return.

Wednesday, 20 May 2020

The first parcel with a US destination has arrived. Unfortunately, there is no chage in the status of all other parcels.
Postal delivery in France seems to be more or less back to normal, so the first parcel to France will go en route.
Except for the information provided on the tracking site, information transparency is still well below standard: parcel "sent to country of destination" have that same status for almost a month and there is no official information about what this means. Also the customers service is almost impossible to reach and as always, they say they have no further information. Too bad.

Monday, 18 May 2020

Between April 21 and April 30, I sent off 22 parcels to different countries.

To the USA:
Only 1 parcel is reportedly on US soil; all others are officially "sent to country of destination" which might very well mean "still on an airport waiting for a plane that can carry them over the big pond".

To the UK:
Several parcels were delivered in a few days, but some are still 'somewhere' (meaning unspecified) in the process.

To Europe mainland destinations:
All shipped parcels were delivered, though some up to a week later than normal. This includies countries like Germany, Austria, Sweden, Hungary and Italy. All parcels to France are on hold as requested by their winners.

To the far East:
Only one parcel, which was delivered in exactly 1 week time. Even faster than most times in the past.

The extra postage as required by PostNL for US bound parcels is in clear contrast to the provided service: after a month, all but one parcels are still "sent to country of destination" (eufemism for "not yet sent off") so the extra postage as charged by PostNL because of "extra transportation costs", seems a waste of money.

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